Shipping policy

Response to Chargeback

I respectfully dispute this chargeback.

The customer initiated this chargeback before the order was due to ship and before I had any opportunity to fulfill the order. Per my stated processing times, this order is scheduled to ship no later than Monday, and the estimated delivery date is Friday, both of which are within the timeframe agreed to at the time of purchase.

At the time the chargeback was filed:

• The order was still within my published processing window.
• The customer had not yet experienced a failure to deliver.
• I remained fully prepared and committed to fulfilling the order on time.

Because the order is not overdue and I have not failed to meet my obligations as the merchant, I respectfully request that this chargeback be denied. Filing a chargeback before the agreed fulfillment date prevents me from completing the transaction as promised and is inconsistent with the terms accepted at checkout.

I have attached documentation showing:

• My published processing and shipping timeframes.
• The order date.
• The expected ship-by date.
• The expected delivery window.

Thank you for your consideration.